Retail Sales/Design Assistant (Pop-up Shop) : Boston, MA : Temporary

Our client, an online interior design company, is opening a one-stop shop in Boston for clients to meet with an interior designer in-person to solve a design challenge, shop for their home or design an entire space.

We’re looking for Design Assistants to join their in-store team, represent their brand, and ensure a fun and delightful experience to each person who walks through the door.  

This is a temporary position expected to run July - December.

What You’ll Do:

  • Welcome customers and acts as their first touchpoint with the brand.
  • Be an expert on their brand and on all of their services, including sharing personal design experiences.
  • Contribute to the overall customer experience by helping customers schedule design appointments, select a package, and answering general questions.
  • Help and execute in-store events, promotions, and parties.
  • Model company standards in customer service by providing gracious, quick and efficient service with a sense of fun.
  • Participate in the implementation of seasonal displays and decor.
  • Maintain awareness of current promotions and specials.
  • Maintain the store presence ensuring that it remains clean, neat, and styled.
  • Help prepare or recover the floor through opening/closing procedures.
  • Be constantly looking for areas to improve both the in-store experience and overall customer experience.
  • Be the voice of the Boston location to communicate customer feedback to management.
  • Help and execute in-store events, promotions, and parties.

What You’ll Bring:

  • Ability and desire to work 3-5 days a week, including weekends.
  • Impeccable customer service skills:
  • Positive energy: You have a “no such thing as a stupid question” attitude.
  • Retail/sales experience.
  • Roll-up your sleeves attitude (no task is beneath you)
  • Ability to identify opportunities, be creative and generate insights for improvement.
  • Technical savvy - You quickly pick up new software and systems and are able to help customers troubleshoot issues they may be having with our app or booking software.
  • Attention to detail - You’re ruthless about ensuring a neat/tidy environment where everything remains in its’ necessary place.