Customer Engagement Representative : Remote : Part-time

Our client, Manduka, is looking for a Customer Engagement Representative on a flexible schedule basis to help them re - engage with studios that they have not heard from in the past 6+ months. Help Manduka bring their beloved studios back to the family! Work remotely and set your own hours – 15 hours a week minimum. Looking to hire ASAP. Great opportunity to join a fun organization and team!

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Responsibilities:

  • Expand the active customer base within an assigned geographic territory via call and email scripts, you could even visit some studios on behalf of Manduka!

  • Update information on lapsed accounts based on conversations with the accounts

  • Create and present new opportunities to accounts, based on guidelines

  • Build rapport with customers – understand their business and challenges, use a Manduka provided survey to understand why their account has lapsed

  • Sell targeted products using marketing toolkit materials

  • Provide updates to the field reps to ensure continuous and effective business relationships

  • Schedule and conduct calls to meet activity goals

  • Drive target products and promotions, as directed

  • Grow relationships and penetrate sales in assigned accounts

  • Open to additional opportunities to represent Manduka on an ad-hoc basis

  • Refer orders and/or bids/quotes to appropriate Sales resources

  • Maintain accurate customer relationship management systems, including daily activities and account updates

  • Interact with Sales leadership to develop and review sales strategies for calling on sales accounts and prospects

  • Work with other sales resources in a team selling capacity

  • All other duties as needed or required

    Requirements:

  • Demonstrated understanding of sales financial targets and quotas

  • Experience responding to questions and objections and to use scripting, as required

  • Experience with a CRM and ERP system

  • Familiarity with Yoga, Yoga community, Studios in your geographic territory; YT 200/500 certification preferred

Apply